Welcome to the Maggie Do Customer Service Document. It has been designed to provide you with information on our customer service policies and procedures. Please take the time to read and understand the entire document.
To provide the best possible service to our customers and clients. We aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process.
We will always try to resolve any issue in a timely and efficient manner. We promise to always provide the best service possible. We also want our customer service representatives to be patient when communicating with our clients.
The following is a list of procedures that our team follows to achieve our mission and meet our commitments:
• We always aim to answer every customer inquiry within 48 hours.
• We take pride in our products and work hard to ensure that they meet or exceed customer expectations.
• If a customer is not satisfied with their purchase, we will do everything we can to make it right.
• We value feedback from our customers and use it to continuously improve our products and services.
• We believe that happy clients are the best advertisement, so we always go the extra mile to achieve a high level of customer satisfaction.
When communicating with our customers, agents must:
• Be clear and concise
• Patiently listen to the customer’s issue
• Resolve the issue in an efficient and effective manner
• Take a proactive approach to resolve issues
• Use feedback to improve skills
Feedback will be received from customers by [method]. This feedback will be used to:
• Identify areas in which we excelled
• Identify areas in which we need to improve
• Improve the skills of our agents
• Help us to continuously improve our products and services
We appreciate you taking the time to read and understand our Customer Service Document, which we hope will be a helpful resource for you. If you have any questions or suggestions, please don’t hesitate to contact us at firstname.lastname@example.org
Privacy & Safety
1. PERSON IN CHARGE (controller)
2. PURPOSE AND LAWFUL BASIS (why and on what lawful ground do we use your personal data)
We collect, use and generate the following categories of your personal data:
・Your basic personal information to identify you and contact you, including name, gender, date of birth, email address, phone number and residential address;
・Your interaction with our website, including browsing history, purchase records (order date, item purchased, payment information and processing state), items in shopping cart, items in wish list and your inquiry records; and
・Your interaction with social recommendation buttons (Facebook and Instagram) embedded in our website, including items of your recommendation and your account information with such social networks.
We collect, use and generate your personal data described above for the following purposes on the respective lawful basis:
・Responding to your inquiries, proceeding with your orders, facilitating your payment, delivering purchased items to you, contacting you about your purchase and delivering member services to you, on the lawful basis that it is necessary for the performance of our contract with you or in order to take steps at your request prior to entering into such contract;
・Notifying our payment service provider (Stripe) of your intention to let them keep your credit card information for future reuse, only if you give consent to such retention;
・Delivering various marketing programs including delivering member newsletters, running loyalty programs, only if you give us consent to such processing;
・Personalizing our advertising based on your interaction with our website (e.g. items purchased, pages browsed, etc.), only if you give consent to such processing;
・Improving the quality of our products and your experience with our website, on the lawful basis that it is necessary for the purpose of our legitimate interest; and
・Monitoring security of our website, on the lawful basis that it is necessary for the purpose of our legitimate interest.
Where the lawfulness of our processing your personal data is based on your consent, you can revoke at any time your consent with effect for the future.
3. SENSITIVE PERSONAL DATA
We usually don’t collect and/or use sensitive categories of your personal data as defined in Articles 9 or 10 of GDPR on our website.
Cookie is a small text file that our website sends to your terminal device for the purpose of keeping certain records.
By using cookies:
1. Your terminal devices (e.g. browsers) remember your preferences (e.g. language used) and activities (e.g. login status, items in cart, etc.) on our website, so that we can deliver a personalized and better user experience on our website (essential cookies);
2. We can keep track of your interaction with our website, giving us useful and important insight for improving our website (performance cookies); and
3. Our AdTech partners can keep track of your browsing records across internet, so that we can deliver personalized advertisement that is more likely to be of your interest (advertising cookies).
The cookie identifies your terminal device, typically your web browser, but it cannot identify your individual identity. You can choose whether to allow us or third-parties (our AdTech partners) to set performance cookies and advertising cookies.
5. LOCATION INFORMATION
MAGGIEDO "app, provided by Maggie Do Inc. collects location information data to enable geo-targeted push notifications even when the app is not being used or only active in the background. The collected location information data is not linked to personal information ..
6. Retention (retention period of personal data)
We will retain your personal data during your membership with our service and for further 5 years after you quit your membership. After that time we will anonymize your personal data so that we can’t identify you any longer by reference to any data we retain.
7. Disclosure (who to share your personal data with)
As shown in the table below, we disclose certain categories of your personal data in so far as may be necessary for the purposes described above to the respective recipients.
Categories of personal data to be disclosed
Your order information necessary for delivering purchased items to you
Your order information necessary for facilitating payment
Your basic contact information and interaction with our website necessary for contacting you on your purchase or responding to your inquiries
Your browsing history on our website (dependent on your consent)
Your recommendation of our items together with information about your social network account and your web browser identification (dependent on your consent)
Your browsing history and interaction on our website that enables our Adtech partners to personalize our advertising exposure to you
Your personal data retained in our website system
Acca International and DHL, our logistics partners
Stripe and PayPal, our payment service providers
Acca International, our customer relations service provider
Google, our web-analytics service providers
Facebook, Instagram and Twitter, whose social plugins are embedded on our website
Facebook, Twitter, Google and Double Standard, Our Adtech Partners
Our contractors that assist us in operating our website
Where such service providers are “data processors” in the meaning of GDPR, we make sure that such data processors have in place appropriate data protection measures by virtue of data processing contracts between such processors and us in compliance with Article 28 of GDPR.
8. Relocation to non-EU countries
Our website is located in Greece, which means your personal data are processed in Greece. We do not transfer your personal data to any entities located in any third countries outside of the European Economic Area (EEA). In the event that we transfer your data to an entity located outside the EEA, we either ask for your prior consent thereto or protect your rights with personal data by virtue of a data transfer contract with the relevant recipient in accordance with GDPR, which impose on such recipients contractual obligations to ensure adequate level of data protection equivalent to those laid down by GDPR.
9. Your legal rights
Provided that certain conditions are met, you have legal rights to request from us the following:
・Revocation of previously given consent to our processing of your personal data
・Access to your personal data and to certain supplementary information covered by this notice;
・Correction of your personal data if inaccurate or incomplete;
・Erasure of your personal data in certain circumstances;
・Suspension of using your personal data in certain circumstances;
・Stopping processing your personal data in certain circumstances;
・Obtaining your personal data in a structured, commonly used, and computer-readable format.
If you wish to exercise your right, please contact us.
You can lodge complaints about our way of processing your personal data with data protection supervisory authorities.
For further information and inquiry, contact:
Maggie Do Inc.
MAGGIE SO Notation based on Specified Commercial Transactions Law
Notation based on Specified Commercial Transactions Law
Maggie Do SP
Voutsina 60, Cholargos, Athens, Greece
Sales price is set for each item.
Sales price does not include VAT or sales tax.
Depending on your country, custom fees are due upon arrival.
Cost charged to customers beside the sales price of items
National sales tax/VAT and custom taxes.
Credit card (Visa, MasterCard is available)
Cash on delivery
Payment due date and paying method
The payment dates could vary depending on the terms and conditions defined by the contract of the credit card you use.
Please contact your credit card company to get further information.
Returning purchased goods
We accept returns / exchanges of goods within 14 days after the date of delivery.
- Credit / Debit Cards
- Viva Wallet
- Offline Payments